Our field service team is composed of experienced engineers and supported by a skilled back office team. We are strategically located in Italy, the UK, USA and China. Each engineer is equipped with parts, tools and the necessary safety equipment to be able to carry out his service requirements.
All technicians are fully trained to be able to comply with both local and international safety law requirements. Our team can carry out service and repair on our own equipment as well as on competitive equipment.
After the equipment has been delivered our service team is ready to supervise the installation, carry out the Site Acceptance Test (SAT), start up the equipment and, if required, validate its performance.
To make sure the equipment runs appropriately and to provide day by day maintenance we are available to train customers with a mix of practical and theoretical training sessions.
At 3V Tech we know that equipment reliability during its entire lifecycle is of the utmost importance. Therefore we provide all our clients with a list of critical parts that our customers should keep in their storage, in order to perform a quick replacement in case of breakdown, minimizing unecessary production downtime. If parts are not available at customer site, 3V Tech spare parts department will respond quickly to your queries.
During the equipment life, to ensure continuous process performance, our Back Office Team is available to provide a complete list of spares and our Field Service Team is available to carry out intervention for preventive maintenance to reduce the risk of unplanned shut down. Our Field Service Team is available for interventions and repairs of mechanical components and special repairs on glass lined reactors with Tantalum, PTFE or Hastelloy plugs, patches or sleeves.
Proper equipment operation and maintenance ensures optimal equipment performance and reduces the risk of downtime. This leads tolonger equipment service life, lower costs of ownership and greater profitability. We start with a general assessment of the installed equipment and then offer different levels of service based on the need.
With spark test, thickness mapping and mechanical inspection we can provide an assessment of the equipment status and propose refurbishments to maintain your glass-lined equipment performing at best.
Together with our technical department we can offer retrofits and upgrades to help customers improve equipment performance. This activity can be carried out on site or at one of our specialized manufacturing facilities.
In case Customer needs to re-glass a part or a complete reactor or vessel, this can be done in our specialized workshop.
In case of need to change process design or of installation in a new plant, with the support of our Technical and Quality Department, we can support customers during the re-certification (PED, ATEX etc.) process of the equipment.